Thank you for shopping with us! We strive to provide high-quality art and exceptional service to both our wholesale clients and home store customers. Below are the guidelines for returns and refunds for each section of our business. Please read carefully and don’t hesitate to reach out to us if you have any questions or concerns.
Wholesale Clients (Trade Professionals Only)
We are committed to delivering exceptional art collections for our wholesale clients. Please review our return and refund policy below:
1. Returns for Buyer’s Remorse:
- Returns for buyer’s remorse are accepted within 7 days of installation or receipt (depending on the location of installation).
- A 25% restocking fee will apply to all returns for buyer’s remorse.
- Shipping costs for returns are the responsibility of the buyer.
- Custom orders are non-returnable and non-refundable.
2. Damaged or Defective Goods:
- If you receive an item that is damaged during transit or defective, please contact us immediately. We will work with you to resolve the issue promptly, including possible replacement or credit.
- This policy does not apply to items damaged due to improper handling after receipt or installation.
Home Store (Wall Art & Prints)
For our customers purchasing from our public home store collection of wall art and prints, the following policy applies:
1. Returns for Buyer’s Remorse:
- Returns must be initiated within 7 days of receiving or installing the item.
- A 25% restocking fee will apply for returns based on buyer’s remorse.
- Shipping costs for returns are the responsibility of the buyer.
- Custom orders are non-returnable and non-refundable.
2. Damaged or Defective Goods:
- If you receive a product that is damaged during transit, please contact us immediately. We will ensure you receive a replacement or credit for the damaged item at no additional cost.
- Damaged items in transit are not subject to the 25% restocking fee.
We Want to Make It Right
We understand that sometimes things don’t work out as expected, and we genuinely want our customers to be happy with their purchase. If for any reason you’re not fully satisfied, please reach out to us before initiating a return. We are always happy to discuss your concerns and try to find a solution that works for both parties. We are committed to providing the best possible service, and we will make every effort to resolve any issues to your satisfaction.
Contact Us:
If you need to initiate a return or have any questions about our policy, please get in touch with us at hello@kmiag.com. We’re here to help and look forward to assisting you!
Thank you for your business, and we appreciate your understanding of our policies.